Frequently Asked Questions (FAQ)
Welcome to MotoShears FAQ!
We understand that investing in quality tools is an important decision. Here, we’ve compiled answers to the questions we hear most often. If you don’t find what you’re looking for, feel free to reach out—our team is here to help.
About MotoShears
MotoShears is built on a foundation of quality, precision, and care. Each pair of scissors is crafted with meticulous attention to detail, designed to meet the needs of professionals who rely on their tools every day. We back our products with exceptional customer service because we believe you deserve more than just great tools—you deserve a partner you can trust.
Our shears are designed with input from industry experts and crafted using premium materials. While we source globally to ensure the best quality, every pair is rigorously tested to meet our high standards before it reaches your hands.
Ordering & Customization
Absolutely! Whether you're outfitting a salon or need an education kit for your students, we offer fully customizable packages. Let us know your specific needs, and we’ll create a tailored solution that works for you.
To place a bulk order for your salon, school, or team, contact us through our Outfit My Shop or Education Kits pages. Our team will help you create the perfect package and provide exclusive discounts for larger orders.
Trials & Payment Options
Yes! We offer a Request a Trial program so you can experience the difference for yourself before committing. Simply fill out the form, and we’ll send you a trial pair of shears to test.
We understand that life can sometimes present challenges. Through our Request an Informal Payment Plan program, you can get the tools you need now and arrange a payment plan that works for your situation.
Shipping & Returns
We process orders within 1-2 business days, and standard shipping typically takes 3-7 days. Delivery times may vary based on your location, but we aim to get your order to you as quickly as possible.
Our return policy is simple: If there's ever an issue, just message us, and we'll resolve it.
We truly don't care if it's 10 years later. Because if you're reaching out to us, it's always an opportunity for us to help.
That's just one more thing that makes us unique. We invite it.
Getting in Touch
The best way to reach us is through our Contact Us forms or by messaging us on Instagram at @motoshears. We’re here to answer any questions, assist with orders, or just say hello!
If you’d like a demo, a consultation, or a speaking engagement, reach out through one of our Contact Us forms or message us on Instagram at @motoshears. We’d love to work with you to help you accomplish your goals.
